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Privacy

MoMo may collect personal information to help you place and receive delivery orders and to improve the MoMo service. This Privacy Statement explains how MoMo, LLC. (“MoMo,” “we,” “us,” or “our”) handles your personal information when you visit or use www.momolunchbox.com (the “Site”), and any other website or mobile application that links to this Privacy Statement (collectively, the “Services”).

Please review this Privacy Statement carefully. By using our Services you consent to the use and sharing of your personal information as described in this Privacy Statement. If you do not agree with these practices, please do not use the Services, or otherwise provide us with your personal information.

Your access to and use of our Services are subject to our Term of Use, which define some of the terms used throughout this Privacy Statement.

 

Information Collection

We collect information volunteered by consumers when they register and place orders on our website. The information we collect through registration and order placement is used to provide the services specified on our website. We store information such as page views, computer IP addresses and other statistics in the form of logs. These logs are used solely to enhance the technical performance of our website.

 

Information We Collect Automatically

We also may receive and store certain information about you and your device(s) automatically when you access or use our Site and Services. This information may include:

  • Information related to the device you use to access our Services;
  • The type of web browser and operating system you use to access our Services;
  • Your IP address;
  • The domain name of your Internet service provider;
  • The specific MoMo pages you visit, content you view, features you use and the date and time of your visits; and
  • Your search terms, the website you visited before you came to our Services, and other clickstream data.

Use of Information

We may use the information we collect or receive about you to:

  • Connect your orders to a delivery contractor and complete your deliveries;
  • Complete your purchase transactions;
  • Contact you in connection with your orders and deliveries;
  • Contact you with promotional offerings or other communications that may be of interest to you;
  • Respond to your questions and assist with problems with our Services;
  • Personalize the content and features you see when you visit our Services;
  • Serve advertisements tailored to your interests;
  • Improve the content and functionality of our Services;
  • Better understand our users’ demographics, interests and behaviors;
  • Enhance other information we have about you to help us better understand you and determine your interests;
  • Provide recommendations to you;
  • Manage our everyday business needs, such as auditing, administration of our Services, forum management, fulfillment, analytics, fraud prevention, and enforcement of our corporate reporting obligations and Terms of Service, or to comply with the law;
  • Calculate the total number of visitors to our Services and to each page or feature of our Services.

We may use your information for any other purpose disclosed to you at the time we collect or receive the information, or otherwise with your consent.

Any communication or material you transmit to us via e-mail or otherwise, including any data, questions, comments, suggestions or the like, but not including your personal information and any requests, comments or concerns regarding your personal information, will be treated as non-confidential and non-proprietary.

 

Sharing with Third Parties

To help us run our business, we may share your information, including your contact information, ratings, other information you provide directly, and information collected automatically, with entities that provide services to us, including third parties that provide payment processing, advertising services, web analytics, data processing, IT services, customer support and other services. To help provide you with a high quality delivery we also may share your information, including your personal information, with the independent contractor Dashers, who complete your requested deliveries. Similarly, we may share your name, phone number, order information, customer feedback and other information related to your orders with MoMo Food Service Providers. We may also disclose aggregate, anonymous information to these third party service providers.

 

When Required By Law

We recognize that information related to your orders could contain private information. However, we may be required to disclose your information to third parties including law enforcement agencies when required to protect and defend our legal rights, protect the safety and security of users of our Services, prevent fraud, comply with the law, respond to legal process, or a request for cooperation by a government entity. We have developed a process that strikes a balance between protecting customer privacy and responding to valid law enforcement requests

 

Data Retention

We will retain your personal information for as long as your account is active or as needed to provide you services and to maintain a record of your transactions for financial reporting purposes. We will also retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

 

Social Networking

You may choose to enable or log in to our Services via various online services, including social networking services like Facebook. Our Services also may enable you to access social networking services such as Facebook, Twitter, or Instagram (collectively, “Social Network”) directly or indirectly through our Services.

When you link a Social Network account to MoMo or log into our Services using your Social Network account, we may collect relevant information necessary to enable our Services to access that Social Network and your data contained within that Social Network. We also may share your information with the operator of that Social Network to facilitate or enhance delivery of that Social Network or other services to you. A Social Network may provide us with access to certain information that you have provided to them, and we will use, store, and disclose such information in accordance with this Privacy Statement. Additionally, a Social Network may collect personal information and information about your use of our Site or Services automatically. The manner in which a Social Network collects, uses, stores, and discloses your information is governed by the policies of such third parties and MoMo shall have no liability or responsibility for the privacy practices or other actions of any Social Network that may be enabled within our Services.

You may also have the option of posting your activities on our Services and other content to a Social Network when you access content through our Services. For example, you may post to Facebook that you placed an order with MoMo. Keep in mind that your activity on a Social Network is governed by that Social Network and not by MoMo, and may be visible or accessible to the public.

 

Customer Communication

Our customer service representatives may use your telephone number or e-mail address to notify you of the status of your order as necessary and appropriate. We do not share your information with any third parties, except the restaurants listed in our website and our drives as stated above.

  

Policy Changes 

If our information practices change at some time in the future we will post the policy changes through our social media (facebook, instagram) to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should periodically check this section of our website.